Privacy Policy

Effective Date: [2025]

Airhouse Sports Academy Ltd.. (“Airhouse”, “we”, “us”, or “our”) is committed to protecting the personal information of our customers, participants, website visitors, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.airhouse.ca (the “Site”) or participate in our programs and services offered at our facilities in Kelowna, Squamish, and Nanaimo, British Columbia.

1. What Information We Collect

·   a. Information You Provide Directly:

·   • Full name and contact information (email, phone, mailing address)

·   • Date of birth and participant age

·   • Emergency contact information

·   • Medical or allergy information (for participant safety)

·   • Program and class registration details

·   • Payment and billing details (processed securely through third-party services)

·   b. Information We Collect Automatically:

·   • Device and browser information

·   • IP address

·   • Pages visited and site interactions

·   • Cookies and usage data

2. How We Use Your Information

We use your personal information to:
• Register participants in classes, camps, and events at our Kelowna, Squamish, and Nanaimo locations
• Process payments and manage bookings through our third-party booking system, Pike13
• Communicate important updates, reminders, or cancellations
• Ensure participant safety, especially for minors
• Improve our website, offerings, and customer experience
• Send marketing communications (with your consent; you may unsubscribe at any time)

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information under the following circumstances:
• With Service Providers: We use third-party providers like Pike13 for booking and class management, and payment processors
• For Legal Requirements: To comply with laws, regulations, court orders, or enforce our terms of service
• With Your Consent: For any other purpose you authorize us to

4. Use of Pike13

Airhouse uses Pike13, a secure third-party booking and customer management platform, to manage program registrations, participant profiles, and payment processing. Information you provide during sign-up or registration may be stored and processed by Pike13 according to their privacy policy.

We encourage you to review Pike13’s privacy policy here: [Pike13 Privacy Policy Link]

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to:
• Analyze traffic and improve user experience
• Remember user preferences
• Support marketing and analytics efforts

You may disable cookies through your browser settings, although some features of the Site may not function as intended.

6. Children’s Privacy

Airhouse programs are designed for children and youth. We only collect personal information about minors from their parents or legal guardians, and we use that information solely for registration, safety, and communication purposes. We do not knowingly collect personal information directly from children under the age of 13 without parental consent.

7. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. We implement physical, technical, and administrative safeguards to protect your data from unauthorized access or misuse.

8. Your Rights and Choices

You have the right to:
• Access and update your personal information
• Withdraw consent or opt out of promotional emails
• Request that we delete or limit the use of your information (subject to legal obligations)

To make a request, please contact us using the details below.

9. Third-Party Websites

Our website or communications may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties. Please review their policies directly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the Site or our services after changes indicates acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:

Airhouse Sports Academy Ltd.
📍 Kelowna | Squamish | Nanaimo
📧 Email: [hi@airhouse.ca]
📞 Phone: [604) 390-3390]
🌐 Website: https://www.airhouse.ca